Refunds and cancellation

Overview

Payments for File Orbit Cloud go through Stripe. Cancellation and payment-method changes for subscriptions use the Stripe Customer Portal from Account when billing is linked.

Base membership and prepaid packs

Cancel at period end in the Customer Portal. You keep paid access through the end of the current billing period. We do not promise prorated refunds for unused days unless required by law or we choose to grant one as an exception.

Prepaid packs add capacity after payment. Refunds for packs are at our discretion except where law requires a refund. Chargebacks are handled through Stripe.

File Orbit Once

File Orbit Once is a one-time purchase for File Orbit login and operated metadata. If you have not made substantial use of File Orbit Cloud under that purchase, you may request a refund within 14 days of payment by emailing support@fileorbit.cloud. Include your handle or DID and receipt details. Do not post refund requests on the public Support site.

Substantial use includes creating a File Orbit login and actively using operated metadata or Support in a way that shows the by-product was delivered. After 14 days, Once purchases are generally non-refundable except where law requires otherwise.

How to ask

Request refunds and private billing help by emailing support@fileorbit.cloud. Include the Stripe receipt email, approximate purchase date, and product (Once, Base, or pack size). Do not post receipt details or account identifiers on support.fileorbit.cloud.

Chargebacks

If you open a chargeback, we may suspend Cloud access while the dispute is open. Contact us first so we can resolve billing issues without a dispute when possible.